Fewer no-shows. Fuller chairs. A front desk that isn't drowning.
WhatsApp booking, automated reminders and patient follow-ups for Indian clinics — configured for your specialty, live in about a week.
Built differently for every specialty
A dental recall and an IVF enquiry are not the same conversation. Pick yours — the workflow, timing and tone are configured for it.
Where clinics lose patients
The six leaks we find in almost every clinic audit.
No-shows & late cancellations
The chair sits empty, the slot can't be refilled in time, and the day's revenue takes the hit.
After-hours WhatsApp messages unanswered
Most patients message between 8pm and 10pm. The reply comes the next morning — if they're still interested.
Front desk stuck on repetitive questions
Timings, fees, directions, "is the doctor in today?" — the same questions, dozens of times a day.
Patients not recalled for follow-ups
The 6-month cleaning, the post-procedure review, the next session — recalled only if someone remembers.
Ad & Google leads going cold
A lead from a Meta ad has a shelf life measured in minutes, not days. Slow replies kill them.
Few Google reviews despite happy patients
Patients leave satisfied and nobody asks at the right moment — so your rating doesn't reflect your care.
What do no-shows actually cost you?
Missed slots × your average consult value, every week, every month. Most clinic owners have never done this maths — it's usually a bigger number than expected.
From enquiry to review — on autopilot
What happens to every patient once the system is live.
Enquiry
WhatsApp, call, Google or an ad lead — all land in one pipeline.
Without Orbixel: Enquiries scattered across the receptionist's phone and ad dashboards.
Instant WhatsApp reply
The AI answers in seconds — timings, fees, doctor availability — and offers slots.
Without Orbixel: Replied to hours later, or after the patient booked elsewhere.
Slot booked
Appointment confirmed and synced to your calendar or clinic software where it allows.
Reminders 24h + 2h
WhatsApp reminders before the visit, with an optional AI voice confirmation call.
Without Orbixel: One manual reminder, or none — and the no-show happens anyway.
Visit
Patient arrives expected; the front desk sees the full conversation context.
Follow-up & recall
Post-visit check-in, next-session nudges and specialty-timed recalls.
Review request
Happy patients get a timed Google review request — real reviews only.
Enquiry
WhatsApp, call, Google or an ad lead — all land in one pipeline.
Without Orbixel: Enquiries scattered across the receptionist's phone and ad dashboards.
Instant WhatsApp reply
The AI answers in seconds — timings, fees, doctor availability — and offers slots.
Without Orbixel: Replied to hours later, or after the patient booked elsewhere.
Slot booked
Appointment confirmed and synced to your calendar or clinic software where it allows.
Reminders 24h + 2h
WhatsApp reminders before the visit, with an optional AI voice confirmation call.
Without Orbixel: One manual reminder, or none — and the no-show happens anyway.
Visit
Patient arrives expected; the front desk sees the full conversation context.
Follow-up & recall
Post-visit check-in, next-session nudges and specialty-timed recalls.
Review request
Happy patients get a timed Google review request — real reviews only.
The system behind it
Five modules, configured around your workflow — use one or all of them.
One-size chatbots fail clinics. Configuration doesn't.
A dental recall
Six months after a cleaning, a friendly nudge in the patient's language: quick, casual, easy to rebook in two taps. Timing is measured in months, tone is light, and the goal is a full chair.
An IVF enquiry
A couple weighing one of the most private decisions of their lives. Discreet wording, zero pressure, cycle-timed reminders that can't be late or generic, and privacy-first handling from the very first message.
Same modules underneath — completely different timing, tone and privacy on top. That's why we configure per specialty instead of selling you a one-size chatbot.
Keep the tools you already use
We connect via APIs, webhooks or exports where the tool allows it. Names are trademarks of their owners; no partnership implied.
Built for how your industry is regulated
The rules below may apply to your business. We configure workflows with them in mind — this is not legal advice.
DPDP Act 2023
May apply: consent-first messaging, purpose-limited patient data, and export or deletion on request.
WhatsApp Business policy
May apply: patient messaging runs on opt-in and pre-approved templates via the official WhatsApp Business Platform.
TRAI / DLT
May apply: any promotional calls or SMS follow registered-header (DLT) rules and permitted calling hours.
No medical advice
The AI never gives medical advice. Clinical questions are routed to your staff, and the patient is told a human will follow up.
From first call to live system in about a week
Free audit
We review how enquiries are handled today and show you exactly where people drop off.
Workflow blueprint
A one-page map of your journeys — messages, timings, routing rules — agreed before we build.
Build & go-live
Standard setups are live in about 7 days. Done for you, tested with your team.
Optimise monthly
We review transcripts and drop-off points every month and tune the workflows.
AI Automation + CRM system from ₹41,999
One-time setup. No per-seat fees.
- One-time setup: WhatsApp AI agent, AI CRM and workflows configured for your business
- Monthly running fee based on your message/call volume — typically ₹3,000–₹8,000/month
- Paid 2-week pilot at ₹15,000 — credited toward setup if you proceed
Frequently Asked Questions
Yes — it works alongside Practo, not instead of it. Practo keeps handling platform bookings; Orbixel handles your WhatsApp, calls, reminders and follow-ups. Appointments can sync to one calendar so your front desk sees a single schedule.
Yes. Patients can be messaged in Hindi, English or Hinglish, and the language is set per patient or per clinic. Other regional languages can be configured on request and tuned with your team.
Yes. Booking rules cover doctors, chairs/rooms and availability, so a request for a specific dentist or a specific chair is routed and booked correctly. Multi-doctor clinics are the norm in our setups, not the exception.
They're answered instantly, 24/7. The AI replies, answers routine questions and can book the next available slot — so the 9:30pm "do you have a slot tomorrow?" message becomes a confirmed appointment instead of a missed lead.
Flows are consent-first: patients opt in before we message them, data is limited to what the conversation needs, and access is role-based. Patients can ask for their data to be exported or deleted, and we don't store medical records unless you configure the system to.
No, and it is configured not to. It handles operational questions — timings, fees, availability, preparation instructions you've approved — and routes anything clinical to your staff with the full conversation context.
Standard clinic setups are live in about 7 days, done for you. That covers the WhatsApp agent, reminder workflows, CRM and review requests, configured for your specialty and tested with your front desk.
The AI Automation + CRM system starts at ₹41,999 one-time setup, plus a monthly running fee based on message and call volume — typically ₹3,000–₹8,000/month. If you'd rather test first, a paid 2-week pilot at ₹15,000 is credited toward setup if you proceed.
It automates the asking, not the reviews. After a visit, patients get a polite, well-timed review request on WhatsApp. The reviews are real patients' real opinions — we never buy, write or incentivise fake reviews.
Yes, meaningfully. A dental recall, an IVF enquiry and a lab report delivery need different timing, tone and privacy, which is why we configure per specialty. See the dedicated pages: dental, skin & hair, IVF & fertility, and diagnostics & labs.
Related pages & tools
Get your free WhatsApp workflow audit
We review how your enquiries are handled today and show you where people drop off — free, no obligation.
Next week's empty slots are already decided
Get a free WhatsApp workflow audit — we'll review how your clinic handles bookings and reminders today and show you exactly where patients drop off.