GrandStay Hospitality
Booking capture 34% → 81%. No-shows cut from 28% to 9%. Added ₹2.4L/mo in upsell revenue.
Booking Capture Rate
81%
from 34%
2.4x more bookingsNo-Show Rate
9%
from 28%
68% reductionUpsell Revenue
₹2.4L/mo
from ₹0/mo
New revenue streamStaff WhatsApp Hours
1.5 hrs/day
from 6 hrs/day
75% reductionThe Challenge
GrandStay, a boutique hotel group in Delhi NCR, was losing direct bookings to OTAs because their WhatsApp, phone, and email channels weren't unified. Front desk staff juggled 3 communication channels manually. No-shows at 28% were eating into revenue. Upselling (room upgrades, packages) was entirely manual and rarely happened.
The Solution
Orbixel built a WhatsApp booking agent that handled the full reservation flow — availability check, confirmation, deposit collection via Razorpay link, and pre-arrival upsell messages. An AI voice agent called guests 24 hours before check-in to confirm and offer upgrades. Owner received a daily morning dashboard with occupancy, revenue forecast, and pending upsells.
The Results
Booking Capture Rate
81%
from 34%
No-Show Rate
9%
from 28%
Upsell Revenue
₹2.4L/mo
from ₹0/mo
Staff WhatsApp Hours
1.5 hrs/day
from 6 hrs/day
Before-and-after figures for this client, comparing the period before go-live with the period after. Results depend on enquiry volume, process and team follow-up; they aren't a forecast or a guarantee.
"The owner dashboard shows me occupancy and revenue every morning. I feel in control for the first time. The upsell automation alone paid for the entire system in month one."
Amit G.
Owner, GrandStay Hospitality
Project Details
Time to Live
10 days
Setup Cost
₹41,999
Monthly Cost
₹5,000/mo
Frequently Asked Questions
Orbixel built a WhatsApp booking agent that handled availability checks, confirmations, and deposit collection 24/7. Guests could book directly without calling, capturing inquiries that previously went to OTAs.
The AI sends personalized upsell messages before arrival — room upgrades, breakfast packages, early check-in. Guests reply via WhatsApp and the booking is updated automatically.
The upsell automation alone generated ₹2.4L/month in new revenue. Combined with reduced no-shows and higher booking capture, the system delivered 10x ROI in the first quarter.
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