WhatsApp AI for D2C & E-Commerce Brands in India
Automate order tracking, returns, cart recovery, and customer support on WhatsApp. Cut support tickets by 60%.
The Problem
Why D2C brands bleed money on support
200+ daily support WhatsApps
Your team drowns in "Where's my order?" messages. Response times slip. Customers get frustrated.
Cart abandonment
70% of carts are abandoned. No follow-up = lost revenue that should be easy to recover.
RTO chaos
Returns, exchanges, and refunds create ticket storms. Each one handled manually = higher costs.
How It Works
From order query to loyal customer
Customer: "Where's my order #48291?"
AI pulls from Shopify API — "Your order shipped on May 26, arriving May 29. Track: [link]"
Return request handled: label generated, warehouse notified, SLA set
Abandoned cart: WhatsApp at 1h/24h/72h with personalized "You left something behind"
Post-delivery: review request + "Customers who bought X also love..."
Real Results
D2C brand automation impact
Frequently Asked Questions
Shopify, WooCommerce, and custom stores via API. We pull order data in real-time and sync WhatsApp conversations back to your CRM.
Yes. The AI processes return requests, generates labels, notifies your warehouse, and keeps the customer updated at every step.
The AI detects abandoned carts and sends personalized WhatsApp messages at 1 hour, 24 hours, and 72 hours — with product images and one-tap checkout links.
Yes. The AI calls or messages customers to confirm COD orders before dispatch, reducing RTO rates by up to 40%.
Turn WhatsApp Into Your Best Sales Channel
See how the AI handles order support, returns, and cart recovery for your D2C brand.