Every OPD enquiry answered in seconds — day or night.

No. Orbixel is not an HMS — we don't manage beds, billing or clinical records. We handle patient conversations, reminders and follow-ups before and after the visit, alongside your HMS. Where your HMS allows it, we connect via API or exports so appointments stay in sync.

No, and it is configured not to. It answers operational questions — timings, doctor availability, departments, package details, directions — and routes anything clinical to your staff. The patient is told a human will follow up.

Flows are consent-first: patients opt in before we message them, data is limited to what the conversation needs, and access is role-based. Patients can request export or deletion of their data. We don't store medical records unless you explicitly configure the system to.

English, for now. If a large share of your patients write in Hindi or a regional language, tell us during the free audit and we'll scope it separately with your team rather than promise it up front.

Yes. The AI voice agent answers overflow and missed calls, calls back people whose calls you missed, confirms appointments and answers routine questions by phone. When a caller needs a human, it hands off to your team with the context of the call.

Yes. Routing rules cover departments, individual doctors and availability. An orthopaedics enquiry reaches the ortho desk, and patients asking for a specific doctor are booked with that doctor's schedule.

Standard setups are live in about 7 days — that covers the WhatsApp agent, voice agent, CRM and core reminder workflows. Chains, multiple branches or HIS integrations are scoped separately and typically take longer depending on the systems involved.

Yes. Branch and speciality routing rules send each enquiry to the right unit, and cross-branch reporting shows enquiry volumes, response times and bookings per location as well as consolidated.

Yes — this is one of the most common wins. Every package enquiry gets an instant WhatsApp reply with details, then a structured follow-up sequence and an offer to book a callback. Nothing sits unanswered after hours.

The AI Automation + CRM system starts at ₹41,999 one-time setup, plus a monthly running fee based on your message and call volume — typically ₹3,000–₹8,000/month. A paid 2-week pilot at ₹15,000 is credited toward setup if you proceed. Hospital chains and multi-location groups get a custom quote after a scoping call.

The system runs on the official WhatsApp Business Platform. Patient-facing messages use opt-ins and pre-approved templates, which keeps your number in good standing and your messaging policy-compliant.

They get one. The moment a patient asks for a person — or the AI detects something it shouldn't handle — the conversation hands off to your team with the full history attached, so the patient never has to repeat themselves.