The most private decision your patients will make. Handled with the care it deserves.
Discreet WhatsApp and voice workflows that answer fertility enquiries in minutes, book counselling appointments and keep patients informed on logistics — while your counsellors handle everything clinical. The AI schedules and informs; it never counsels.
Where enquiries quietly slip away
Couples take weeks or months to decide. Many are lost in the first few days — not to a better clinic, but to silence.
Enquiries that wait a day for a reply
A couple messages in the evening and hears nothing. By morning they've written to two or three other centres — and in a decision this considered, the clinic that responds first, calmly, usually gets the first conversation.
Seminar and consult attendees who never hear back
Couples attend a free awareness seminar or a first consult, and then — silence. Without a gentle, well-timed follow-up, a warm enquiry quietly goes cold and nobody on your team notices.
Promotional blasts that feel intrusive
Bulk festival offers and generic campaigns land badly in this specialty. One tone-deaf broadcast can cost you the trust of someone who was almost ready to talk.
Cycle appointments missed or misremembered
Scans, injections and retrievals run on precise dates. When reminders depend on a nurse's memory or a paper diary, a missed slot causes real stress — for the patient and for your schedule.
Counsellors buried in logistics questions
Costs, documents, timings, directions, 'how long will a visit take?' — your counsellors spend hours on logistics that a system could answer, leaving less time for the conversations only they can have.
Patients who can't take calls at home
Many patients haven't shared their journey with family. A phone call at the wrong time, or a notification with sensitive wording, is exactly what they fear — and often why they stop responding.
From first enquiry to ongoing care — at the patient's pace
Every step is configured around your clinic's workflow, your counsellors and your patients' contact preferences.
Enquiry
A couple messages your WhatsApp, website form or calls after finding your clinic online — often late in the evening, after days of hesitation.
Without Orbixel: The message sits unread overnight; by morning they've contacted other centres.
Discreet first reply
A calm, neutrally worded acknowledgement goes out in minutes. It answers logistics — location, timings, what a first visit involves — and offers counselling slots, with no pressure of any kind.
Counselling appointment booked
The patient picks a slot that suits them, and the booking lands in your CRM with their contact preferences — channel, hours, and whether calls are okay at all.
Without Orbixel: Slot coordination over three phone calls the patient didn't want to take.
Preparation & reminders
A confirmation with a documents checklist goes out on booking, followed by a quiet reminder before the visit — on the channel the patient chose, at the hours they approved.
Consult & counsellor handoff
The moment a question turns clinical or emotional, the conversation moves to your counsellor with full context. The AI never advises, never reassures, never discusses treatment.
Cycle-timed logistics
Scan, retrieval and transfer dates are entered by your staff, and reminders go out exactly on that schedule. The AI never decides or adjusts clinical timings.
Without Orbixel: Reminders depend on memory — a missed date means a stressed patient and a reshuffled theatre list.
Long-horizon check-ins
Some couples take months to decide. Infrequent, gentle check-ins keep the door open for as long as the patient wants — and a single 'stop' is honoured instantly, everywhere.
Enquiry
A couple messages your WhatsApp, website form or calls after finding your clinic online — often late in the evening, after days of hesitation.
Without Orbixel: The message sits unread overnight; by morning they've contacted other centres.
Discreet first reply
A calm, neutrally worded acknowledgement goes out in minutes. It answers logistics — location, timings, what a first visit involves — and offers counselling slots, with no pressure of any kind.
Counselling appointment booked
The patient picks a slot that suits them, and the booking lands in your CRM with their contact preferences — channel, hours, and whether calls are okay at all.
Without Orbixel: Slot coordination over three phone calls the patient didn't want to take.
Preparation & reminders
A confirmation with a documents checklist goes out on booking, followed by a quiet reminder before the visit — on the channel the patient chose, at the hours they approved.
Consult & counsellor handoff
The moment a question turns clinical or emotional, the conversation moves to your counsellor with full context. The AI never advises, never reassures, never discusses treatment.
Cycle-timed logistics
Scan, retrieval and transfer dates are entered by your staff, and reminders go out exactly on that schedule. The AI never decides or adjusts clinical timings.
Without Orbixel: Reminders depend on memory — a missed date means a stressed patient and a reshuffled theatre list.
Long-horizon check-ins
Some couples take months to decide. Infrequent, gentle check-ins keep the door open for as long as the patient wants — and a single 'stop' is honoured instantly, everywhere.
Discretion built into every workflow
In fertility care, how you say something matters as much as what you say. These aren't settings we bolt on — they're how the system is built for this specialty.
Neutral wording everywhere
Sender names, message previews and notification text stay deliberately plain. Nothing on a locked phone screen reveals why your clinic is in touch.
The patient picks the channel and the hours
WhatsApp only, no calls before 6 pm, this number and not that one — contact preferences are captured once and respected across every reminder and follow-up.
Counsellor handoff inside the chat
When a question turns clinical or emotional, the conversation moves to your counsellor with the full history attached. The patient never has to repeat themselves.
Cycle-timed reminders, set by your team
Scan, retrieval and transfer dates are entered by your staff; the system simply sends the reminder your team scheduled, on the channel the patient chose. Timings are always a clinical decision, never the AI's.
Weeks-to-months nurturing, with instant opt-out
Decisions in this specialty take time. Gentle, infrequent check-ins keep your clinic present without pressure — and one 'stop' ends all messages immediately, across every workflow.
Role-based access to every conversation
Front desk, counsellor and doctor each see only what their role requires. Conversation history is access-controlled and auditable, because this data deserves more than a shared login.
Calm, neutral messages patients can read anywhere
Examples only — every template is written around your business and approved by your team before it goes live.
New enquiry — any hour, any day
Hello, and thank you for reaching out to [Clinic Name]. We know an enquiry like this takes thought. Whenever you're ready, our counsellor can speak with you at a time that suits you — just tell us a convenient day, and whether you prefer a call or WhatsApp. Reply STOP anytime to opt out.
WhatsApp ✓✓
Counselling appointment confirmed
Your appointment with our counsellor is confirmed for [Day, Date] at [Time]. If it's helpful, please bring along any previous reports or prescriptions — a short checklist is attached. To reschedule, simply reply to this message. — [Clinic Name]
WhatsApp ✓✓
Day before a staff-scheduled scan
A gentle reminder from [Clinic Name]: you're scheduled with us tomorrow at [Time]. Any preparation instructions from our team are attached to this message. Reply R to reschedule, or call us on [number] if that's easier.
WhatsApp ✓✓
Three days after a first consult — no reply yet
Hello from [Clinic Name]. It was good speaking with you on [Day]. There's no hurry at all — if questions come up, or you'd like another appointment with our counsellor, just reply here. If you'd rather not hear from us, reply STOP and we won't message again.
WhatsApp ✓✓
The system behind it
Five modules, configured around your workflow — use one or all of them.
Keep the tools you already use
We connect via APIs, webhooks or exports where the tool allows it. Names are trademarks of their owners; no partnership implied.
Built for how your industry is regulated
The rules below may apply to your business. We configure workflows with them in mind — this is not legal advice.
DPDP Act, 2023
Health information is sensitive personal data, so explicit consent, purpose limitation and erasure on request may apply to how you message patients. Our workflows are built consent-first, with opt-in captured before any follow-up begins.
ART (Regulation) Act, 2021
Confidentiality and consent obligations may apply to how fertility clinics communicate with patients. We configure message content, access controls and data retention to your clinic's own policy and registrations.
PCPNDT Act
Messages must never reference sex selection. We enforce this across every template we configure for your clinic — no exceptions, no workarounds.
WhatsApp Business Platform
Everything runs on the official WhatsApp Business Platform: opt-in contacts and approved message templates only. No bulk broadcasts to people who haven't asked to hear from you.
Orbixel doesn't store medical records unless you configure it to, and the AI never gives medical advice — clinical questions always go to your team. This page is not legal advice; your obligations depend on your clinic's registrations and state.
From first call to live system in about a week
Free audit
We review how enquiries are handled today and show you exactly where people drop off.
Workflow blueprint
A one-page map of your journeys — messages, timings, routing rules — agreed before we build.
Build & go-live
Standard setups are live in about 7 days. Done for you, tested with your team.
Optimise monthly
We review transcripts and drop-off points every month and tune the workflows.
AI Automation + CRM system from ₹41,999
One-time setup. No per-seat fees.
- One-time setup: WhatsApp AI agent, AI CRM and workflows configured for your business
- Monthly running fee based on your message/call volume — typically ₹3,000–₹8,000/month
- Paid 2-week pilot at ₹15,000 — credited toward setup if you proceed
Probably not the right fit if…
- Clinics that want the AI to answer medical or outcome-related questions — it never does; those conversations belong to your doctors and counsellors.
- Centres looking to run mass promotional broadcasts to contacts who haven't opted in.
Frequently Asked Questions
No — never. The AI handles logistics: appointment slots, documents, directions, timings and general clinic information. Anything clinical, and any question about treatment or outcomes, is handed to your doctors or counsellors with the full conversation context. We define this boundary with your team during setup and it is not configurable away.
Every message uses neutral wording — plain sender names and nothing sensitive in the notification preview, so a locked phone screen reveals nothing. Patients also choose their own channel and contact hours, and a single opt-out stops all messages instantly. Discretion is the default, not an add-on.
Yes, and it's captured in the very first conversation: WhatsApp only, no calls, preferred hours, even which number to use. Those preferences live in the CRM and are respected by every reminder, follow-up and check-in the system sends. If a patient changes their mind, one message updates it everywhere.
Your staff, always. When your team schedules a scan, retrieval or transfer, they enter the date into the system, and reminders go out exactly on that schedule. The AI never decides, calculates or adjusts clinical timings — it simply delivers the message your team set, on the channel the patient chose.
All messaging is opt-in, with consent captured before any follow-up begins, and data is used only for the purpose it was collected for — never for unrelated promotions. Access is role-based, so front desk, counsellors and doctors each see only what they need. Patients can request export or deletion of their data, and we don't store medical records unless you configure us to.
Yes. Orbixel is not a clinic management system and doesn't try to replace one — we sit on top of the tools you already use and handle the conversations, reminders and follow-ups they don't. We connect via APIs, webhooks or exports where your software allows it, and work alongside Practo bookings.
Setup starts from ₹41,999 one-time, plus a monthly running fee that typically falls between ₹3,000 and ₹8,000 depending on your message and call volume. If you'd like to see it working first, a paid two-week pilot costs ₹15,000 and is credited toward the setup fee if you proceed. Standard setups go live in about 7 days.
A reply of STOP — or a clear request in their own words — ends all messages immediately, across reminders, follow-ups and check-ins, and the opt-out is logged against their record. The system will only reach out again if the patient initiates a new conversation themselves. In this specialty, an opt-out honoured instantly is a matter of trust, not just compliance.
Have a different workflow in mind?
Related pages & tools
Get your free WhatsApp workflow audit
We review how your enquiries are handled today and show you where people drop off — free, no obligation.
Start with a free WhatsApp workflow audit.
We'll review how your enquiries are handled today and show you, step by step, where couples drop off — discreetly, and with no obligation.