Home collections booked, reports delivered, packages renewed — on WhatsApp.
Keep your LIMS. We handle booking, reminders and report delivery around it. A WhatsApp and AI voice layer that answers report-status questions, schedules home collections with prep instructions, and brings last year's health-check customers back — configured around how your lab actually runs.
Where lab revenue quietly leaks out
None of these need a new LIMS. They need the conversations around your LIMS to stop depending on a ringing phone.
"Is my report ready?" all day
Your front desk and call centre spend hours every day answering the same status question. Every one of those calls is a conversation a workflow could have closed with a single WhatsApp notification the moment the report was issued.
Home-collection requests falling between stools
A patient calls, someone notes the address on paper, the phlebotomist gets a partial message, the slot drifts. The patient books with the app-based lab next time — not because your testing is worse, but because their booking was easier.
Repeat samples from missed prep instructions
The patient ate breakfast before a fasting sugar test, or didn't know to pause a medication. You redraw the sample, re-run the test, absorb the cost and delay the report — all because a text message never went out the evening before.
Last year's health-check customers never reminded
Thousands of patients did an annual package with you and quietly drifted to whichever lab pinged them this year. Your own customer list is the cheapest source of bookings you have — and it sits untouched in a spreadsheet.
Referring doctors left in the dark
A physician sends you a patient and hears nothing back — no confirmation the sample was collected, no word that the report went out. Referral relationships run on trust, and silence erodes it faster than any competitor's pricing.
Corporate enquiries waiting days for a quote
An HR manager asks about pre-employment or annual health checks for 80 employees. The enquiry lands in a general inbox, someone means to reply, and by the time a quote goes out the company has signed with a chain that responded the same day.
From "I need a test" to next year's renewal
The full patient loop, with the module that handles each step. Your LIMS keeps doing the science; Orbixel handles everything around it.
Enquiry arrives
A patient messages on WhatsApp, taps a Google or Meta ad, or calls after hours. They get an instant, polite reply — test prices from your approved list, home-collection availability for their pincode, or a callback offer from your team.
Without Orbixel: Missed call at 9pm, patient books elsewhere by morning
Home collection booked
Slot and pincode are confirmed in the chat, the address is captured once, and the assigned phlebotomist gets a notification with the patient's details. No paper chits, no telephone chain between front desk and field staff.
Without Orbixel: Address noted on paper, phlebotomist gets half the details
Prep instructions sent
The evening before collection, the patient receives fasting and preparation instructions — word-for-word text your lab supplies and controls. Fewer repeat draws, fewer wasted kits, fewer delayed reports.
Without Orbixel: Patient eats breakfast, fasting sample has to be redrawn
Sample collected & tracked
Collection is marked done, the patient gets a confirmation and an expected report timeline. Status lives in the CRM, so anyone on your team can answer a follow-up in seconds instead of calling the lab floor.
Report ready & delivered
The moment your lab issues the report, the patient is notified on their verified WhatsApp number — with a secure link or PDF, and an OTP step if you configure one. The AI delivers the report as issued; it never interprets results.
Without Orbixel: Patient calls three times asking "report aaya kya?"
Renewal & recall
Eleven months after an annual health check, the patient gets a friendly reminder with a one-tap booking option. Doctor-referred patients are attributed back to the referrer, and consented updates keep that relationship warm.
Without Orbixel: Last year's package customers quietly drift to a competitor
Enquiry arrives
A patient messages on WhatsApp, taps a Google or Meta ad, or calls after hours. They get an instant, polite reply — test prices from your approved list, home-collection availability for their pincode, or a callback offer from your team.
Without Orbixel: Missed call at 9pm, patient books elsewhere by morning
Home collection booked
Slot and pincode are confirmed in the chat, the address is captured once, and the assigned phlebotomist gets a notification with the patient's details. No paper chits, no telephone chain between front desk and field staff.
Without Orbixel: Address noted on paper, phlebotomist gets half the details
Prep instructions sent
The evening before collection, the patient receives fasting and preparation instructions — word-for-word text your lab supplies and controls. Fewer repeat draws, fewer wasted kits, fewer delayed reports.
Without Orbixel: Patient eats breakfast, fasting sample has to be redrawn
Sample collected & tracked
Collection is marked done, the patient gets a confirmation and an expected report timeline. Status lives in the CRM, so anyone on your team can answer a follow-up in seconds instead of calling the lab floor.
Report ready & delivered
The moment your lab issues the report, the patient is notified on their verified WhatsApp number — with a secure link or PDF, and an OTP step if you configure one. The AI delivers the report as issued; it never interprets results.
Without Orbixel: Patient calls three times asking "report aaya kya?"
Renewal & recall
Eleven months after an annual health check, the patient gets a friendly reminder with a one-tap booking option. Doctor-referred patients are attributed back to the referrer, and consented updates keep that relationship warm.
Without Orbixel: Last year's package customers quietly drift to a competitor
The workflows a generic chatbot gets wrong
Diagnostics isn't appointment booking with a different label. It's logistics, sample integrity, sensitive documents and long renewal cycles — and each of those needs its own handling.
Home-collection booking with real logistics
Pincode-level serviceability checks, slot windows your team defines, and an automatic notification to the assigned phlebotomist with patient name, address and tests. Route changes and cancellations update everyone in the same thread.
Prep instructions your lab writes, the system never improvises
Fasting windows, medication pauses, urine-sample guidance — the exact wording comes from your lab and is locked into templates per test or package. The automation sends the right instructions at the right time; it never writes its own medical text.
Report delivery that's secure by default
Reports go only to the verified patient number, as a link or PDF as you configure, with an optional OTP check before opening. Delivery status is tracked, so "did the patient get it?" is a lookup, not a guess.
Annual and periodic package reminders
Full-body checkups, diabetic panels, thyroid monitoring — each package gets its own recall cadence. Patients get a gentle, opt-in reminder with one-tap rebooking, turning your existing customer base into repeat revenue.
Referring-doctor attribution and updates
Every referred patient is tagged to the doctor who sent them. With the patient's consent, the referrer gets a confirmation when the sample is collected and when the report is delivered — the follow-through that keeps referrals coming.
Corporate health-check enquiry routing
HR and admin enquiries get an instant acknowledgement, a structured capture of headcount and test requirements, and a same-day handoff to whoever owns corporate accounts — instead of dying in a shared inbox.
What booking, prep and report messages look like
Examples only — every template is written around your business and approved by your team before it goes live.
Home collection booked — evening before
Hi Ramesh, your home sample collection is confirmed for tomorrow, 7:00–7:30 AM at HSR Layout. Please remember: 10–12 hours fasting is required for your lipid profile (water is fine). Our phlebotomist Suresh will call you when he's on the way. Reply CHANGE if you need a different slot. — City Diagnostics
WhatsApp ✓✓
Report issued by the lab
Good news, Priya — your full body health check report is ready. View it securely here: [secure link]. For any questions about your results, please consult your doctor — our team can help you book a consultation if needed. Thank you for choosing City Diagnostics.
WhatsApp ✓✓
11 months after an annual health check
Hi Anil, it's been almost a year since your last annual health check at City Diagnostics. Staying on top of your numbers is easier than catching up later. Reply BOOK and we'll arrange a home collection at a time that suits you — same package as last year, or we can help you pick. Reply STOP to opt out.
WhatsApp ✓✓
Referral update to the doctor (patient-consented)
Dear Dr. Mehta, your referred patient Mr. Ramesh K. (ref: RK-2481) completed sample collection this morning and the report has been delivered to him. Thank you for trusting City Diagnostics with your patient.
WhatsApp ✓✓
The system behind it
Five modules, configured around your workflow — use one or all of them.
Keep the tools you already use
We connect via APIs, webhooks or exports where the tool allows it. Names are trademarks of their owners; no partnership implied.
Built for how your industry is regulated
The rules below may apply to your business. We configure workflows with them in mind — this is not legal advice.
DPDP Act 2023
Health data is sensitive personal data, so consent-first flows may apply: reports go only to verified numbers, data is purpose-limited, and patients can request export or deletion of their details.
Reports delivered as issued — never interpreted
The AI sends your lab's report exactly as released and answers operational questions only. It never explains results, flags values or gives medical advice — clinical questions are routed to your staff or the patient's doctor.
WhatsApp Business policy
Messaging runs on the official WhatsApp Business Platform with approved templates and patient opt-in — so your number stays in good standing and patients can opt out instantly.
TRAI / DLT for SMS fallback
Where SMS is used as a fallback channel (for example, patients not on WhatsApp), registered DLT templates and TRAI calling/messaging rules may apply. We configure to your registered headers and templates.
This is a general overview, not legal advice. We configure communication workflows to your lab's policies and your legal counsel's guidance — you own your patient data and can export or delete it.
From first call to live system in about a week
Free audit
We review how enquiries are handled today and show you exactly where people drop off.
Workflow blueprint
A one-page map of your journeys — messages, timings, routing rules — agreed before we build.
Build & go-live
Standard setups are live in about 7 days. Done for you, tested with your team.
Optimise monthly
We review transcripts and drop-off points every month and tune the workflows.
AI Automation + CRM system from ₹41,999
One-time setup. No per-seat fees.
- One-time setup: WhatsApp AI agent, AI CRM and workflows configured for your business
- Monthly running fee based on your message/call volume — typically ₹3,000–₹8,000/month
- Paid 2-week pilot at ₹15,000 — credited toward setup if you proceed
Frequently Asked Questions
Keep your LIMS — it runs your lab well. What it doesn't do is answer WhatsApp enquiries at 9pm, confirm home-collection slots, send fasting instructions the evening before, or remind last year's health-check customers to rebook. Orbixel sits alongside your LIMS and handles those conversations, connecting via API or report exports where your system allows it.
Reports are sent only to the patient's verified WhatsApp number, either as a PDF or a secure link, exactly as your lab configures it. You can add an OTP verification step before the report opens. Delivery status is tracked, so your team always knows whether a report reached the patient.
Never. The AI delivers the report exactly as your lab issued it and answers only operational questions — timings, prices, locations, prep instructions from your approved text. Any question about what a result means is routed to your team or directed to the patient's doctor.
Yes. You define serviceable pincodes and slot windows, and the system checks availability before confirming a booking. Once confirmed, the assigned phlebotomist gets an automatic notification with the patient's details, and changes or cancellations update everyone in the same flow.
Reminders go only to patients who have opted in, on a cadence you set — typically a single friendly message around the anniversary of their last package, with a one-tap booking option and an instant opt-out. It's the opposite of a broadcast blast: one relevant message at the right time.
Yes, with the patient's consent. When a referred patient's sample is collected and when the report is delivered, the referring doctor can receive a brief update on WhatsApp. Every referred patient is also tagged to the source doctor in the CRM, so you can see which relationships actually drive volume.
Standard setups go live in about 7 days. Pricing starts from ₹41,999 one-time setup plus a monthly running fee that depends on message and call volume — typically ₹3,000–₹8,000 per month. If you'd like to test it first, a paid 2-week pilot is ₹15,000, credited toward the setup if you proceed.
Yes — enquiries from Meta and Google lead forms get an instant WhatsApp reply with package details and a booking option, followed by a structured follow-up sequence if they don't book immediately. We also run performance marketing for healthcare if you want help generating the enquiries in the first place.
Have a different workflow in mind?
Related pages & tools
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Your LIMS runs the lab. Let us run the conversations around it.
Request a free WhatsApp workflow audit — we'll map how bookings, report queries and renewals are handled today and show you exactly where patients drop off.