WhatsApp CRM for Indian Businesses — Every Lead Captured, Zero Manual Entry
India runs on WhatsApp. Your leads are already there — but without a CRM, they disappear into chats. Orbixel's WhatsApp CRM captures every inquiry, replies instantly, and tracks every lead to close.
The Problem
Why WhatsApp leads slip through the cracks
WhatsApp is your inbox, not a CRM
Conversations get buried. Leads fall through. No pipeline view.
Switching between apps all day
WhatsApp on phone, CRM on laptop, no connection between them.
No attribution
Which leads came from Meta Ads? Google Ads? You have no idea because it all lands in WhatsApp.
What WhatsApp CRM Does
Built for how Indian businesses actually work
Unified WhatsApp inbox
All numbers in one place
AI auto-reply
Every message gets an instant response
Lead auto-classification
Hot/Warm/Cold by message intent
Source attribution
Which ad sent which WhatsApp inquiry
CRM pipeline
Visual board showing every deal stage
Founder dashboard
Live view from any device
How It Differs From Generic CRMs
No add-ons. No integrations. WhatsApp-native from day one.
| Feature | WhatsApp CRM (Orbixel) | Zoho + Wati | Freshworks + Freshchat |
|---|---|---|---|
| WhatsApp native | ✓ | Add-on | Add-on |
| AI auto-reply | ✓ | Manual only | Manual only |
| Setup time | 7 days | 4–6 weeks | 3–5 weeks |
| Price | ₹41,999 + ₹5k/mo | ₹15,000+/mo | ₹12,000+/mo |
Industry Use Cases
Who benefits from WhatsApp CRM
Real Estate
Capture buyer inquiries, schedule viewings, track deals
Restaurants
Table bookings, confirmations, no-show reduction
Clinics
Appointment booking, reminders, post-visit follow-up
D2C
Order inquiries, cart recovery, support automation
Frequently Asked Questions
A WhatsApp CRM automatically captures, organises, and tracks every WhatsApp conversation as a CRM lead — with AI to reply, qualify, and follow up. Unlike regular CRMs that add WhatsApp as an integration, Orbixel's WhatsApp CRM has WhatsApp as its primary channel, with AI built in from day one.
For Indian SMBs, Orbixel's WhatsApp CRM is purpose-built — it combines WhatsApp Business API, AI auto-reply, lead classification, and CRM pipeline into one system. Unlike Zoho + Wati or Freshworks + Freshchat combinations, there is no third-party integration needed.
Yes. Orbixel unifies multiple WhatsApp numbers (personal, team, branch) into one inbox. All conversations are tracked under the same lead record in the CRM.
Every WhatsApp inquiry is tagged with its source — which Meta Ad, Google Ad, or organic channel it came from. When the lead converts, the CRM shows full attribution from first message to deal close.
Orbixel uses the official WhatsApp Business API (not the regular WhatsApp Business App). The API allows unlimited agents, automation, and third-party integrations — the regular app does not.
Ready to Turn WhatsApp Into Your CRM?
Get a free quote and see how Orbixel's WhatsApp CRM captures every lead, replies instantly, and tracks every deal to close.