FreightHub Logistics
RFQ response time cut from 6 hours to 12 minutes. Quote conversion doubled.
RFQ Response Time
12 minutes
from 6 hours
30x fasterQuote Conversion Rate
42%
from 18%
2.3x improvementMonthly Leads Processed
127
from 45
2.8x more leadsMissed RFQs
<2%
from ~40%
98% capture rateThe Challenge
FreightHub was a mid-size Mumbai freight forwarder handling India-UAE-Europe lanes. RFQ inquiries arrived across the owner's personal WhatsApp, two sales team numbers, and email — no unified view, no SLAs. By the time someone replied, the shipper had already booked with a competitor who replied first. Quote conversion was stuck at 18% despite strong lead volume.
The Solution
Orbixel deployed a WhatsApp AI agent on their verified Business API number that instantly acknowledged every RFQ, extracted route/container details, created a CRM lead with priority tags, assigned a 2-hour pricing SLA to the team, and triggered a manager alert if SLA was breached. An AI voice agent followed up unresponded leads at the 90-minute mark.
The Results
RFQ Response Time
12 minutes
from 6 hours
Quote Conversion Rate
42%
from 18%
Monthly Leads Processed
127
from 45
Missed RFQs
<2%
from ~40%
"We stopped losing quotes to competitors. The AI replies before my team even wakes up. I can see every RFQ that came in last night on my phone before my morning tea."
Rajesh K.
Founder, FreightHub Logistics
Project Details
Time to Live
11 days
Setup Cost
₹41,999
Monthly Cost
₹5,500/mo
Frequently Asked Questions
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